Fragrance Products Returns & Exchanges
Thanks for shopping with us. If you are not entirely satisfied with your purchase, I'm here to help.
RETURNING AN ITEM WHEN YOU'VE CHANGED YOUR MIND
If you've changed your mind and would like to return or exchange the whole or part of your purchase please get in touch with us via one of the methods listed on our Contacts page.
Sale items and special orders are final sale and cannot be returned or exchanged.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must be returned in the original packaging. All returned merchandise (box and labels) must be in its original condition.
You have 30 calendar days to return an item from the date you received it. You will be responsible for paying for your own shipping costs and for returning the goods to us. Shipping costs are non-refundable.
Once we receive your item(s), we will inspect the goods and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
RETURNING AN ITEM THAT IS DAMAGED OR FAULTY
If an item has been delivered to you damaged or you discover it is faulty please get in touch with us via one of the methods listed on our Contact page and I will assist you.
Please document any damage or faults as best you can, ideally with photographs that show the damage and include them within your email.
All goods are checked before being sent out. If you have been asked to return a damaged or faulty item for inspection by our team, you may have to do so at your own expense (we recommend that you retain proof of postage). If the product is found to be damaged, reasonable postage costs will be refunded together with the product cost.
BAGATELLE.cat is not responsible for lost packages and I cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to me. I'm not responsible for missing packages.
CANCEL AN ORDER
If you need to cancel an order you must message me within 4 hours of when you place your order.