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ASHLEIGH & BURWOOD PRODUCT USER GUIDE

Please read the instructions below before using your Fragrance Lamp:

TROUBLESHOOTING

The Stone is chipped, can I still use it?

If your stone should become accidentally damaged your Lamp will not work efficiently. Fit a new stone/wick assembly before using your Lamp again.

My stone is light grey in colour and will not light. What is wrong?

Fragrance is not being delivered to the stone. Check that your Lamp contains Lamp Fragrance, this is especially important with opaque lamps. Check also that the wick is inserted fully into the Lamp so that the bottom of the wick is in the fragrance. After checking this, put the snuffer-cap on the Lamp for 20-30 minutes to prime it and then re-light.

 

The stone is dark grey/black in colour but will not light, why?

The stone has become clogged with fragrance. This is most likely because the snuffer-cap was not put on the Lamp when it was not in use. Fragrance has concentrated in the stone making it difficult to light. Follow the instructions below for "How do I clean the Stone?"

What is happening if my Lamp produces a large flame but does not continue to work when this flame is extinguished?

It is most likely that the flame was extinguished before the stone had reached its working temperature. Put the Snuffer-cap on the Lamp and leave it for 20-30 minutes to prime. Light the stone again and allow the flame to burn for a full 2 - 3 minutes before extinguishing. Please note that after igniting the stone, the catalytic effect is optimised between 2 and 3 minutes. If this does not work it is likely your stone has become clogged. Follow the instructions below for "How do I clean the Stone?"

I sometimes see faint white 'smoke' coming from my Lamp when I use it. What is this?

There is a small amount of water in the Lamp Fragrance. Occasionally, especially if there is a draught, this water vapour and/or elements of the fragrance compound itself can be seen coming from the Stone.

How do I clean the Stone?

Use this method if you have the following issues:

  • Your wick won't light
  • Your wick won't get hot
  • Your wick won't remain lit for 2-3 minutes
  • You're not receiving a good fragrance throw

If you're experiencing the above issues, your wick could be blocked.

  1. Take your stone/wick assembly out of your Lamp and put into a ceramic bowl/cup (be careful when doing this as your wick will be soaked with Lamp Fragrance), ensure the surface underneath is covered.
  2. Pour your Lamp Fragrance into your bowl/cup and fill until 2-3 cm full.
  3. Cover with cling film and put into a cool dark place. Leave for 24 hours.
  4. Place the wick back into your Lamp, bearing in mind the rope part of the wick will be soaked in Lamp Fragrance, so again be careful with any dripping.
  5. Replace the snuffer cap and leave for 10 minutes.
  6. After 10 minutes light the wick. Please use caution as initially the flame will be quite high (up to 3 inches).
  7. Use your Lamp again as normal!